The automated HELP DESK computer systems offered here are meant to allow a sequence of problem solving that starts out at the lowest possible level of problem solving and then escalates if the problem is still  not resolved to your satisfaction bringing in other expertise and problem solvers to get results that are the best possible outcome to you.  At the end of this complaint / fix process your satisfaction with the fix and overall attitude of the people doing the fixes is also measured.   This formal issue management entry and resolution tracking is a way of gathering intelligence data.

• Step 1 - Starting with self help resources or contact 1 person at the HELP DESK to file a complaint / incident or simply get help resolving an task you want finished.  Typically this means within a few minutes your issue or question has been resolved.  Certainly the goal is to satisfy your needs by sunset at the latest.
• Step 2 - If that one person cannot satisfy your need then evalate that up to 1 or 2 supervisors or small discussion groups.   Again this small teams goal is still to satisfy your needs in a few minutes or hours but certainly by the sunset to have the matter complete to your satisfaction.
• Step 3 - If the 1 or 2 friends, supervisors, or small discussin groups did not work then consider large group voting on ethics, morals, and law before going to court.    Often by the time and issue makes it they far it will take a least a week or more to resolve because by its nature their must be quite a bit of controvery and differing points of view.
• Step 4 - As a last resort escalate the issue to law court (typically civil or criminal).

Seek to fix problems directly like a family.  No gossipping behind backs.   If you can't solve it one on one using direct communication then escalate to additional helpers, supervisors, and groups to lend ideas and vote on proposed solutions prior to the step of last resort (the court system).

When you need a website to handlen inbound requests you need to make a BUILD versus BUY decision and decide which will serve your needs best.  We offer pre-built software that you can implement quickly and get and an running fasts with the DotNetNuke.com framework so you can begin helping those you serve quickly.

From a common (mutual) perspective on life:

• "Turn great service to ordinary people INTO A WORLD-WIDE COMPETITION"!
• We will be defining 20 world-wide dimensions of competition and then encouraging you to use your own S.H.A.P.E. in life to do the following things and be a champion in 1, or more, of those 20 areas of competition to make the world a better place for all of us.

From the service providers perspective:

• Provide computerized daily employee job performance reviews (based upon public service and character development as they serve people every day with their requests for service and help)
• Provide job performance graphical trend analysis over the last several years.
• Provide insurance companies with safety information to help them lower your insurance rates based upon your excellent safety performance trend in your organization.
• Provide insurance companies with information to help them lower your insurance rates based upon your management style and clever style of resolving issues before the sun sets to keep them from escalating into needless court battles that could have been prevented if you were thinking young and agile in your leadership style.

From an ordinary persons perspective (i.e. the one receiving service):

• Score service providers on the quality and timeliness of their service to you.
• Provide accurate computerized intelligence to you to help you discern good service providers from the below average or dangerous ones.
• Provide intelligence to local authorities (like police, fire, road, and port departments regarding emergency items) to assist you quickly and effectively in all life circumstances.